Black Kaftan Shamoz Silk by Ethnic

Cash on Delivery

• For orders above Rs. 20000, an advance payment of Rs. 2000 is required.
  
• Parcels cannot be opened before payment.
  

Shipping Destinations

We deliver both locally within Pakistan and worldwide.

Shipping Times

• Local Orders: Dispatched within 3 business days and delivered within 4–7 business days.
  
• International Orders: Dispatched within 3 business days after confirmation from our payment gateway. Delivery takes approximately 5–7 business days via DHL, FedEx, or SkyNet.
  
  Note: Delivery times may vary depending on location, shipping method, and other factors.
  

Shipping Updates

Once your order has been dispatched, you will receive a Tracking ID via Email/SMS. You can use this ID on the courier partner’s website to track your shipment. For assistance, please contact our customer support team at +92 321 8929297 (Call/WhatsApp).

We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• It must be in the same condition as received—unworn, unused, with tags, and in its original packaging.
• A receipt or proof of purchase is required.

To initiate a return, contact us at +92 321 8929297 Once your return request is approved, we will provide you with a return shipping label and instructions on how to send back your package. Items returned without prior approval will not be accepted.

For any return-related inquiries, feel free to reach out to us whatsapp at +92 321 8929297

Ready-to-Wear Items

• Only unstitched items are eligible for refunds or exchanges.
• Stitched or ready-to-wear items cannot be refunded or exchanged.

Damages & Issues

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can address the issue and make it right.

Refund Policy

A refund will only be issued if the product does not match the video shown. Sale items and gift cards are not eligible for returns or refunds.

Exchanges

To exchange an item, return the original product first. Once your return is approved, you can place a new order for the item you want. We appreciate your trust in Pakiclothing and are committed to providing you with the best shopping experience!